INTERNET TERMS AND CONDITIONS

Definitions
'You' includes the plural where a group booking is being made.
'Your' includes the plural where group bookings are being made.
'Service' means the service detailed here.

1. The Process
1.1 Read these terms and conditions.
1.2 Read the general form of disclaimer.
1.3 Proceed to the booking procedure where using the online order form. If you wish to book over the telephone then call our booking line on 07775593477 or 01328 838720 where our staff will assist you in your booking.
1.3.1 Read the data protection policy.
1.3.2 Fill in your e-mail address and contact details where indicated on the online order form.
1.3.3 Fill in your credit/debit card details where indicated on the online order form.
1.3.4 You will only be able to submit your order on the online order form by accepting these terms and conditions, the data protection policy and the online general form of disclaimer.

2. The contract between us
2.1 We must receive payment of the whole of the price for the Service that you order before your order can be accepted.
2.2 Once payment has been received by us we will confirm that your booking order has been accepted by sending an e-mail to you at the e-mail address you provide in your online order form. The e-mail will contain a reference number which you must bring with you on the day you have booked the Service.
2.3 Our acceptance of your order brings into existence a legally binding contract between us.

3. Price and Payment
3.1 The prices payable for the Service that you order is as set out in our website.
3.2 3.2 Payment shall be by credit/debit card the details of which you shall provide on the online order form. For how your credit card is protected refer to clause 14 of these terms and conditions.
3.3 Payment shall be in pound sterling and shall be inclusive of taxes.

4. Right for you to cancel your contract
4.1 You may cancel your contract with us for the Service by e-mailing us at enquiries@extreemeadventure.co.uk or by ringing the booking number 07775593477 or 01328 838720, at least 48 hours before the date of your booked time as contained in our confirmation e-mail to you. You do not need to give us any reason for cancelling your contract, but there will be a 5% handling charge.
4.2 Once you have notified us that you are cancelling your contract, the sum debited to us from your credit card, less the 5% handling charge will be refunded to you by cheque as soon as possible and in any event within 30 days of us receiving your cancellation notice.
4.3 Should you cancel within 48 hours of the time booked we will not be obliged to refund any monies to you or provide any form of compensation to you.

5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient numbers for the Service which renders the provision unworkable;
5.1.2 the Service you ordered was listed at an incorrect price due to a typographical error.
5.1.3 there are any events outside our control that occur and which would make the provision of the Service unworkable.
5.1.4 you are under the influence of any intoxicating substance which would in our sole opinion mean that you would be at risk or put others at risk. No refund or compensation shall be paid in such instances.
5.1.5 our safety instructors consider that you are not capable to participate in the Service you requested for whatever reason. No refund or compensation shall be paid in such circumstances.
5.1.6 having acknowledged the online General Form of Disclaimer on this website you do not sign the hard copy of the General Form of Disclaimer on your arrival. In such an instance we will not be obligated to re-credit to your account the sum deducted by us from your credit card.
5.2 If we do cancel your contract we will notify you by e-mail and subject to clauses 5.1.4 and 5.1.5 will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

6. Liability
6.1 We shall have no liability to you for any error or omission within the confirmation e-mail. It is your responsibility to notify us by e-mail at enquiries@extreemeadventure.co.uk or by calling our booking number 07775593477 or 01328 838720 and providing us with any necessary details or amendments. Our only obligation will be to make good any error or omission.
6.2 We shall use reasonable efforts to ensure that the Service starts at the prescribed time in the confirmation e-mail. However, it is your responsibility to arrive to the destination in good time.
6.3 We may decide at our discretion whether any late arrivals may participate in the Service having particular regard to any necessary safety training. No refund or compensation shall be given in such instances.
6.4 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising in relation to the provision of the Service and we shall have no liability to pay any money to you by way of compensation.
6.5 It shall be your responsibility to ensure that you wear sensible clothing having regard to the Service you are ordering and any weather conditions that may occur from time to time. We shall not accept any liability for injury, loss or damage as a result of your negligence under this clause.
6.6 It is your responsibility to ensure that you are compliant with any age/height/weight restrictions that are in force for the relevant parts of the Service that you are ordering. Persons who are under the prescribed age/height/weight shall not be able to participate in that part of the Service and in this instance no refund shall be made by Extreeme Limited.
6.7 We are providing this site on an 'as is' basis and make no representations or warranties of any kind with respect to this site or its contents and disclaim all such representations and warranties. In addition, we makes no representations or warranties about the accuracy, completeness, or suitability for any purpose of the information and related graphics published in this site. The information contained in this site may contain technical inaccuracies or typographical errors. All liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
6.8 Neither we nor any of our directors, employees or other representatives will be liable for loss or damage arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
6.9 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Disclaimer
By participating in the Service you acknowledge that there are risks to your safety and that you participate at your own risk.
You must accept the terms of the general form of disclaimer on this website before you can submit your order and on arrival each participant must sign the hard copy of the general form of disclaimer.

We would advise you to print off the general form of disclaimer page and provide any users of the Service for whom you are making this booking with a copy in order that they are aware of the terms of the disclaimer which they must sign on arrival.

You accept and understand that should any party to the booking fail to sign the hard copy general form of disclaimer on arrival they will not be permitted to participate and no refund will be available.

For participants under the age of 18 a responsible adult must accompany them for the duration and complete the hard copy general form of disclaimer on their behalf.

8. Intellectual Property
We are the proprietor/exclusive licensee of the Extreeme Adventure Ltd trade mark. All other trade marks, brand names, product names and titles and copyrights used in this site are trade marks, brand names, product names or copyrights of their respective holders. No permission is given by us in respect of the use of any of them and such use may constitute an infringement of the holder's rights.

9. Our duty to you
9.1 All necessary safety instruction shall be provided by qualified safety instructors.
9.2 All necessary safety equipment shall be provided by us, such equipment shall be checked by the safety instructor before allocation to you.

10. Notices
Unless otherwise expressly stated in these terms and conditions all notices from you to us must be in writing and sent to Extreeme Adventure Ltd, High House, Weasenham, Kings Lynn, Norfolk, PE32 2SP and all notices from us to you will be displayed on our website from time to time.

11. Events beyond our control
11.1 We shall have no liability to you for any failure to carry out the Service you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or unsafe weather conditions.
11.2 Should the Service be cancelled in this instance we shall make all reasonable endeavours to rebook you at a later date.
11.3 Should you be unable to agree to a rebooking at a later date we shall re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

12. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

13. Privacy
You acknowledge and agree to be bound by the terms of our data protection policy .

14. Credit Card Security
During the order process, you will be directed to our bank's secure internet payment gateway for processing using its electronic data processing scheme. Our bank has its own security measures in place to protect this information. Your bank details will not be kept by us.

15. Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

16. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

17. Entire agreement
These terms and conditions, together with our current website prices, confirmation e-mail, general form of disclaimer, contact details and data protection policy, set out the whole of our agreement relating to the supply of the Service to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall not incur liability for any such representation being untrue or misleading.

18. Contacting us
You may contact us using the following methods:

Address: Extreeme Limited, High House, Weasenham, Kings Lynn, Norfolk. PE32 2SP
E-mail: enquiries@extreemeadventure.co.uk
Telephone: 07775593477 or 01328 838720

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